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Technical Questions

	Technical Questions

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Penguin Coins

Earning Coins

Club Penguin Coins are your currency for buying stuff. You earn coins by playing games inside Club Penguin. There are many different games to choose from: Mancala, Hydrohopper, Astro Barrier, Bean Counters, Sled Racing, Puffle Roundup and more. Playing any of these games will earn you coins. Coins cannot be purchased with real money, only earned within the game. Coins cannot be transferred from penguin to penguin. When you buy items, coins will automatically be deducted from your penguin account, and the item will be added to your inventory. Only members can spend their coins on whatever they want.

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Buying Items

If you are a member, you can spend your coins to buy any item (clothing, accessory or furniture) for your penguin. If you are not a member, you can buy colors for your penguin, and occasionally you will be able to buy other items. But as a non-member, you are limited in how you can spend your coins. To buy clothing and accessories, go into the Gift Shop and click on the catalog to shop for items to buy. Click ‘Buy Now’ in the catalog for the item you wish to purchase. When you buy an item, it gets added to your stuff shown on the Player Card. Your penguin will not automatically wear the item you purchased. You must edit your penguin to wear your new clothing. To buy furniture for your igloo, please read the Edit Your Igloo section of this manual.

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Club Penguin Characters!

Captain Rockhopper

Captain Rockhopper is a pirate who sails the seas on his ship, The Migrator, in search of adventure, and of course treasure. When he’s not out at sea, he’s at home on Club Penguin. He typically returns every couple of months and brings along rare and special items to sell. He built The Migrator and cast off on his first journey sometime in March 2005. He returned over a year later with many tales to tell and treasure to sell. He stores his treasure on Rockhopper Island, which he discovered and named during his year at sea. To find out more about the bearded pirate, read the stories in his journal. It is on his ship. Look for signs of his return in the Lighthouse telescope, located at the Beacon and read The Penguin Times newspaper for updates.

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Captain Rockhopper Frequently Asked Questions

Can I really meet Rockhopper? Yes! Whenever his ship is docked at the Beach, you may be lucky enough to meet him. He likes to hang out on his ship. If you don’t find him there, ask around. He is a red penguin who wears the name Rockhopper and has a black beard and pirate hat. He considers himself a friend to everyone in Club Penguin and would love to meet you too. Can I travel with Rockhopper? Rockhopper is the captain of his own ship, and except for the addition of Yarr, he prefers to travel alone. How can I find out more about Rockhopper? Read his journal the next time he is in town. It is located on the bottom right corner of your screen when you are on board his ship. It is always docked at the Beach beside the Lighthouse. back to top Aunt Arctic Aunt Arctic is the advice columnist for the Penguin Times weekly newspaper. She answers up to two questions per week. She wrote her first column for the newspaper on May 25, 2006 and has not missed a week since. She gives her opinion on a range of subjects and issues concerning life in Club Penguin for newcomers and older penguins. She would love to hear your questions. To send her a question, find her column in the newspaper and click on the ‘send a question’ icon. She receives a large amount of questions every week and chooses only a few. She does her best to choose a question that will help the most penguins. back to top Aunt Arctic Frequently Asked Questions Can I meet Aunt Arctic? Aunt Arctic is very busy with her writing. You can’t meet her right now, but read her column and send her a question. She might just answer your question! How do I send Aunt Arctic a question? Go to Aunt Arctic’s column in the newspaper and click on the ‘send a question’ icon. Write your question in the message box and click send. Can I write for the Penguin Times? There are a few different ways penguins can contribute to the Penguin Times newspaper. Every week jokes, poems and riddles submitted by penguins are published. If you like drawing, you can submit a comic to be published. There are too many submissions to publish all of them, so only a selection will be used. To send a joke, poem, riddle or comic go to the last page of the newspaper and follow the instructions. back to top

Other Penguins

Player Cards

Every penguin has a personal player card. To find out about a penguin, click that penguin to bring up their card. On other penguins’ cards you will find these buttons: Add Buddy (this will send an invitation to that penguin to join your buddy list) Find (this will tell you where they are in Club Penguin if they are a buddy) House (this will take you to their igloo if they are a buddy) Post Cards (this sends a post card to another penguin) Ignore (this will block anything they say and keep them from bothering you) Report Player (this sends a report to a moderator if someone is bothering you) You can bring up your buddy’s player card when they are not around by clicking their name on your buddy list. Your player card can be used to Customize Your Penguin

My Player Card: Other Penguin's Player Card:

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Buddies

The smiley face icon on the right side of your toolbar will bring up a list of your friends. Click on a name to bring up their player card and learn more about them. To add a buddy, click their penguin to get the player card. Then select ‘add a buddy’. They will get a message asking if they want to accept you as a buddy or not. If they accept, they will be added to your buddy list. To remove a buddy, click your buddy icon (the smiley face on the right), select the buddy you wish to remove, then click remove. Both your list and theirs will automatically be updated. When you have the buddy menu open, you can also check to see who is in the same room as you. Click on the middle button to get this list. Note: You cannot add a penguin who is on your ignore list. You must first remove them from your ignore list.

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Visit a Buddy

To visit a buddy’s igloo, click their player card from your buddy list, and then click the house icon. This will take you directly to their igloo. You cannot edit another penguin’s igloo. You can also visit igloos that show on the map. Click on the Map to open it, click Player Igloos, and select an igloo to visit.

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Find a Buddy

If your buddy is online at the same time as you, click their name from your buddy list. This will open up their player card, and from here you can find your buddy. Just click on the ‘Find’ button (second from the left). If your buddy is in another buddy’s igloo, or in the middle of a game, it will say they are hiding.

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Ignore

If someone is bothering you, you should ignore them. If you ignore a penguin, you cannot see anything they say Here’s how to ignore another player: Click the penguin to get their player card. Then click on the ignore button on the right (the skull icon) and click ‘yes’ if you wish to ignore them. To remove a penguin from the ignore list, or to see your ignore list, click the smiley face icon to open your buddy list. Next, click the skull icon to view the ignore list. Select the name of the person you wish to stop ignoring, then select yes to confirm. Note: Buddies cannot be ignored. If you wish to ignore a buddy, you must first remove them from your buddy list. If you report a player to the moderator, they will automatically be added to your ignore list.

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Reporting Other Players

To report a penguin, click their penguin, and then click the “M” icon on the far right of their player card to report the penguin to a moderator. Report penguins for: inappropriate behavior, references to sex, drugs or alcohol, and asking for or providing personal information. Learn how a penguin is banned

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Identifying Moderators

Moderators are people who work for Club Penguin and are monitoring the game to make sure that all is well. Sometimes, moderators will be walking around in the game. Beware of people claiming to be moderators who really are not.

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Safety

Ultimate Safe Chat vs. Standard Safe Chat

There are two ways to chat in Club Penguin: Ultimate Safe Chat, using the quick chat menu, and Standard Safe Chat. Quick chat messages are found using the button on the far left of your toolbar; click there and you will find a menu of things to say. If you are set to use Standard Safe Chat, you can click in the text box in the middle of your toolbar and type your own messages. Press enter or click on the send button (right) to send the message. This kind of chatting is subject to word filters to help enforce the club rules, so what you type in may not be seen by other players. There are two ways to view the chat as well. You can either watch the speech bubbles that appear over each penguin’s head when he or she says something, or, you can use the log window at the top. This window can be dragged down to allow you to see more of the conversation at once. Click on the tab at the top of the window and drag it down. If your penguin does not have a text box to type in messages, you are set to Ultimate Safe Chat. In Ultimate Safe Chat, you cannot type messages, but can communicate using the menu on the left of the toolbar, as well as by emotes, actions, and greeting cards. Note: If you are in Ultimate Safe Chat mode, you will only see other Ultimate Safe Chat messages, along with actions, emotes, and greeting cards. You can easily Change Your Safe Chat Level.

Standard Safe Chat: Ultimate Safe Chat:

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Ultimate Safe Chat Server

Every account is set for either Ultimate Safe Chat or Standard Safe Chat. Some servers are set up for Ultimate Safe Chat only. When you’re in Ultimate Safe Chat, you can communicate in these ways: Easy chat messages (Speech Bubble icon at far left of menu) Emotes Actions Post Cards Ultimate Safe Chat does not allow you to type in your own message. Ultimate Safe Chat servers are identified with a speech bubble icon.

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Changing Safe Chat Level

To change safe chat level, login, and click the settings button on the far right of the toolbar. Check the box at the bottom that either says 'Ultimate Safe Chat Mode' or 'Standard Safe Chat Mode'. If you chose to enter a parent password when you created your account, you will be asked to enter the password to continue. Log off and re-enter the world. Your new settings will take effect when you re-enter. If you are in Ultimate Safe Chat mode, you will only see Ultimate Safe Chat messages, as well as actions, emotes, and greeting cards.

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Puffles

About Puffles

Puffles are small, round, furry creatures that were first discovered in the early part of 2006. These friendly little creatures make great pets because of their loyalty and friendliness.

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Types of Puffles

There are 6 different types of puffles, each with a different personality. Blue Puffles are mild tempered and content. Their favorite toy is a ball. Blue Puffles are special because anyone in Club Penguin can adopt them. Pink Puffles are very active and cheery. They love to excercise by jumping rope or playing on their trampolines. Black Puffles are known to be a little mischievious and off tempered. However, they love to play and make a great pet for anyone who likes a little bit more personality. Green Puffles are very energetic and playful. They like to clown around on their unicycles or play with their propeller caps. Purple Puffles are lots of fun to have around. They enjoy blowing bubbles and are terrific dancers, but they can be a bit fussy, especially at mealtime. Red Puffles are adventurous and enthusiastic. They are fearless when attempting daring tricks and spend a lot of their playful energy on a surf board. Rockhopper brought these puffles to Club Penguin on his ship from Rockhopper Island.

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Adopting Puffles

Puffles can be adopted in the Pet Shop (located in the Plaza). Click on the red catalog on the bottom right-hand corner of the screen. Click ‘Adopt’ in the catalog for the puffle of your choice. When you adopt your puffle, you get to choose a name for him/her. Members can buy up to twelve puffles of any color. Non-members can buy two puffles, with a choice of blue or red in color. Once you've adopted your puffle, he/she will be waiting for you in your igloo to come take care of it.

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Caring for Your Puffle

To view your puffle player card go to your igloo and click on your puffle. This card contains puffle care options and important puffle health information. After you have chosen an activity, close the player card to watch your puffle perform its action. Feeding Bathing Playing Resting Walking While you are out

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Caring for Your Puffle - Feeding

Buy your puffle food by clicking the third button from the left at the bottom of the puffle player card. You can choose to feed it Puffle-0’s for healthy snack, a cookie or bubble gum for a yummy treat. Depending on its level of health it may even do a trick! Feeding Bathing Playing Resting Walking While you are out

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Caring for Your Puffle - Bathing

To bath your puffle, click on it and pull up its player card. Click the food icon located along the bottom menu. The food icon will open a tab with different options for feeding your puffle. Choose the water bowl icon on the second row and watch how your puffle plays in water. It will cost 5 coins each time. Feeding Bathing Playing Resting Walking While you are out

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Caring for Your Puffle - Playing

Puffles love to play and it keeps them healthy. To play with your puffle, click on the far left button at the bottom of the puffle player card. When it is really healthy it may surprise you and change its type of activity. Feeding Bathing Playing Resting Walking While you are out

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Caring for Your Puffle - Resting

To let your puffle sleep, click on the second button from the left. Puffles get tired after a lot of activity and need to take naps to regain energy. Usually a puffle will need some rest after you have played with it a couple times. But be careful though, too much sleep is not good for their health. Feeding Bathing Playing Resting Walking While you are out

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Caring for Your Puffle - Walking

To take your puffle for a walk, click on the far right button at the bottom of the puffle player card. Your puffle will stay by your side wherever you go. When you are finished walking your puffle, click the picture of your puffle, located on your penguin’s player card. It will be returned to your igloo. Puffles must be walked one at a time and returned home for food and rest. Feeding Bathing Playing Resting Walking While you are out

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Caring for Your Puffle - While you are out

Your puffles will still get hungry, need rest, and want to play while you are out exploring Club Penguin. Be sure to check up on them at least once for every hour you are Online. If they are not kept in good health, they may run away. When you exit Club Penguin, your puffle goes into Pause Mode and will stay exactly how you left it until you return to Club Penguin. It will not get hungry or tired and it will not run away from home. To ensure your puffle goes into Pause Mode you will need to log off properly by clicking the Log Off button at the top right of your screen. Feeding Bathing Playing Resting Walking While you are out

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Puffle Furniture

To buy furniture for your puffle, go to the pet shop (located in the Plaza). Click on the yellow catalog Click the “Buy” button for the item you want to buy. The red catalog allows you to adopt a puffle.

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Communicating

Ways to Communicate

You can talk to other penguins by chatting, using emotes, and doing actions. To chat, if your account settings are set to Standard Safe Chat, you can either type in the text box at the bottom of the screen and press enter or click ‘send’; or, you can use the menu on the left. If your penguin does not have a text box to type in messages, you are set to Ultimate Safe Chat. In Ultimate Safe Chat, you cannot type in messages, but can communicate using the Ultimate Safe Chat menu on the left, as well as by emotes, actions, and greeting cards. Note: If you are in Ultimate Safe Chat mode, you will only see other Ultimate Safe Chat messages, as well as actions, emotes, and greeting cards. You can easily Change Your Safe Chat Level.

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How to Send a Post Card

To send a post card to another penguin, you first need to open their player card. If they’re in the same room as you, click on their penguin. Or, you can click on your buddies list (Smiley Face icon, third from the right on your bottom menu), and click on their name. Once you have their player card open, click the envelope icon on their card to “send mail”. This will open the Post Card Catalog. Pick the card you want to send (they cost 10 coins), and click “Yes” to send the card.

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Breaking the Rules

If you swear or say something against the rules, you will be banned. This means you will not be able to use your account for a period of time – anywhere from 24 hours to forever. If you are a member and you are banned, you will not be reimbursed for the time that you were banned. A ban can happen automatically, which takes effect instantly, or be assigned by a moderator, which may take a little more time. Learn more on Club Penguin rules.

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How a Penguin is Banned

A penguin can be banned either automatically or by a moderator. An Automatic Ban occurs instantly when the player has said one of several flagged bad words. A Moderator Ban happens when: A player reports another player; A record of all conversation at that time in that room is sent to the moderators, including filtered messages; A moderator reviews the conversation; If the moderator sees bad language or inappropriate behavior, they will ban the guilty penguin 24 hours for a first-time offense or 72 hours for a second or third offense. Four or more offenses may result in a permanent ban.

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Emotes

You can communicate by using the emotes and actions. Emotes, or emoticons, are small icons displaying a thought or emotion. Your emotes button is on the left of the toolbar. You can also display emotes by using Quick Keys.

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Actions

Your penguin can do certain actions – wave, dance, sit, and throw a snowball. To do one of the actions, click on the actions icon – the sitting penguin (on the left side of your bottom menu). Then click on the action you want to do (sit, wave, or dance). If you want to sit down, click the direction you want to face in the action menu. You can also use Quick Keys to do actions. Snowballs: Another action you can do is throw a snowball. To throw a snowball, click the Snowball icon (on the left of the toolbar), and then click a target.

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Club Penguin Rules

1. There are 4 simple rules to Club Penguin. They are:

2. Respect other penguins - Club Penguin does not tolerate any swearing, cheating, bullying or mean behavior toward other penguins. Disciplinary action will be taken should any one of these occur while playing.
   
   
3. Never reveal your personal information - The best way to stay safe online is to NEVER share your real name, phone number, address, email or passwords.
   
   
4. No inappropriate talk - References to drugs and alcohol related activities, and sexual, racial or otherwise inappropriate talk are not permitted.
   
   
5. No Cheating - Any use of third party programs to cheat is not allowed. Players who use any third party programs while playing risk being permanently banned.

Community!!

Becoming a Secret Agent is a big responsibility!

As an agent, an important part of your job is to keep Club Penguin safe. One way you do this is by reporting bad penguins to a moderator. To apply for the secret agent program, click the ‘M’ on the top right corner of your screen. Then, click the “Become a Secret Agent” button. Next, read ‘Your Mission’ carefully, and follow the application instructions. Not everyone who applies will be accepted. If you are accepted, you will receive a spy phone in your inventory or player card (scroll to bottom of inventory to locate). You can use your spy phone to visit the HQ and other rooms in Club Penguin by clicking the phone icon in your inventory. To navigate with your phone, click on the left side scroll bar or on the spy phone screen to find the room you want to visit. Once the room you want to visit appears on the spy phone screen, click “Teleport” to go there. To visit the HQ, click the button “Visit HQ” and you will automatically be teleported to this secret location.

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Missions

Agents are given special missions from time to time. They can be found in the HQ. To accept a mission, go to the HQ and click on the folder labeled “Top Secret” located at the bottom right screen. To complete any mission, agents will be required to complete a series of tasks, solve problems and puzzles by using their spy tools, agent experience and knowledge of Club Penguin. Agents who complete each mission will be rewarded. Rewards will vary depending on the nature of the mission. Missions are periodically updated.

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Take a Tour

What: Tours are a great way to get to know Club Penguin when you’re new to town. Tour Guides will show you different places in Club Penguin, tell you interesting facts about the town, help you locate some games, and even meet some friends. Once the tour is finished and you have a good grasp of the island, penguins are encouraged to explore the island even more. There will still be plenty to discover. Where: Upon arrival in town, go to the Tour Booth. You will find it in the Ski Village. Who: Tour Guides will be wearing a special Tour Guide hat and will stand near the Tour Booth. How: To join a tour, choose a guide and follow his/her lead.

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Become a Tour Guide

Being a Tour Guide is a privileged opportunity! What: A Tour Guide has the responsibility of welcoming new arrivals to Club Penguin. It is a volunteer position and is great for penguins who want to boost community spirit, help others and have fun at the same time. A guide designs his/her own route and chooses when to work. A Tour Guide Manual is available for guides at the Tour Booth. How: To become a Tour Guide penguins must take the quiz at the Tour Booth in the Ski Village. If you answer seven of the eight questions correctly you will be accepted as an official Tour Guide and receive a hat in your inventory. Wear the hat when you give tours. Before you get started, read the Tour Guide Manual. Who: You need a great attitude and must be 45 days old to be a guide.

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Secrets!!

Secrets

There are many secrets hidden throughout Club Penguin. We could tell you more about them, but that wouldn’t be any fun. Here are a few places to look for secrets: The catalogs The map The newspaper Around the town Have fun finding them!

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Collectible Pins

One of the secrets of Club Penguin is hidden pins that are collectable. To wear a pin select it from the bottom tab on your player card. The pin and its location changes every two weeks. Watch for signs of a hidden pin – for instance, a small icon that never used to be there.